Brad's Feedback


Customer: Brad ( Australia )      Tour Dates: 2014-01-14

Tour Itinerary: Customized Tour: 8-day Beijing and Harbin Tour


Dear Cathy,

Firstly I must wish you a very Happy Chinese New Year! I trust you had a break over this time and had some wonderful fun.

Now on to our trip to Beijing and Harbin. THANK YOU! THANK YOU! THANK YOU!

It is quite stressful booking such a trip over the internet not knowing if we might actually be talking to somebody that may not be a real travel agent. But we had nothing to fear. You have done a fantastic job and given us a very smooth, safe and memorable trip to treasure for ever. We spoke of you quite often during the two weeks commending you on all that you organised. 

The flights were all correct and with the help of our guides we were checked in easily and without fuss, we even managed to get upgraded to the front of the plane between Beijing and Harbin. Both airlines were very good and I would not hesitate in flying with either again.

BEIJING — On arrival we were met by Adrian Wang our guide and then taken to the van and met our driver Master i. Both men were extremely pleasant. Adrians english is very good and I don’t think we had any miscommunications with him during our entire time. He was very knowledgeable and would give us as much information that we asked for. He has a very good sense of humour but also made sure everything was what we wanted. He even took us into the Hotel to make sure our bookings were correct ( even though we had booked these ourselves). The meals that were organised were all very good, with plenty to eat and drink. We wished we had had a couple of extra days to see more but think that what we did see was extremely good. Adrian was very good with changing days to suit us and even booked us into a show one evening. Our driver waited for us and then dropped us off to the hotel he was a very good driver and very happy to see us each day. For your information the Beijing 161 Hostel was very nice, staff very friendly and room although basic were clean and safe. The coffee shop and the staff were fantastic.

HARBIN— Again on arrival we were met by our guide Sarah. A very enthusiastic girl who throughly enjoys her job. She was very pleasant, polite and great fun to be around. She hit it off very well with our two kids and liked to be involved in everything we did. Her english is also good and we had no trouble communicating. Our driver had little english but was a very friendly, pleasant man a good driver and very accommodating. Meals in Harbin again were very good with Dumplings one day and Spring Pancakes the next but probably too much food on the first day. Sarah was very good standing in line getting tickets while we waited in the car as it was so cold. The snow and ice sculpture and festival was fantastic to see and we were given as much time to enjoy as we needed. The hotel in Harbin The Ibis was very clean, tidy and in a very good location. The staff are not very friendly but I think this is more to do with being under-staffed than being rude.

Cathy once again we say thank you for all your help booking our trip, you have done a fantastic job and you and your employer should be very proud. We have spoken with many people since returning and have said that if anybody is thinking of visiting China they should go through you.

Hopefully we may return to China again and if we do will definitely be in contact with you. As we have said to both our guides If you are ever in Australia please let us know.

Brad

(Sarah our guide on the far right)


Best Regards and Thanks


Brad, Silvia , Imogen and Declan Carruthers 

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