Quinto's Feedback


Customer: Quinto ( USA )      Tour Dates: 2017-02-19

Tour Itinerary: Tailor-made 5-day Harbin Ice Festival Tour


Hi Tango,

Nice to hear from you and I also regret that we were not able to meet. Anyway, It’s been a week since I came back from my trip to Harbin. Surely, I’m more than glad to give you a feedback on my trip.

Let’s start with the driver since he was my first encounter on this trip. Mr. Wei (was that his name?) was on time and greeted me with a smile which really was a warm welcome after a very long flight. I have to say, he was a very good, safe driver all throughout the tour and I was very appreciative of his punctuality, politeness and driving ability. He was a very safe driver especially since it had been snowing. Well done!

Mr. Walton, my tour guide, was a great choice! Impeccable English, very knowledgeable when it comes to the history and culture of Harbin, in particular and China, in general. I’ve been to many tours and had a lot of tour guides and interpreters and I have to say that Walton was one of the best I ever had. He was not only a tour guide and interpreter but more like a friend. He treated me politely, kindly, with respect and was most patient with me all throughout the tour. He even helped me get a good bargain in my shopping! He even rejected the amount of my tip for him because he felt it was too much! I can’t believe it. He was very honest and didn’t take advantage of me. Other tour guides would have just accepted it.  Truly you chose well and thank you for that.

Holiday Hotel City Center was impressive. They ranked high in my list of accommodation. Very respectable personnel , very clean environment and great location. Breakfast was awesome! So much choice.

The Ice Festival was amazing! I was so thankful that I went through it despite being discouraged by some friends not to go because of the weather. I was glad I did. It was once-in-a-lifetime experience and well worth it. The itinerary was well thought of. The scheduling of what to see each day was really very good (although we had to interchange some days due to weather which I appreciated). My gratitude for adding the Harbin Opera House at my request. I was very much impressed and satisfied with the tour. Well done!

Tango, thank you so much for your patience and for all your help and suggestions. I still have to make plans with the Silk Road Tour and another tour that I saw in one of my tour brochures. I have a ten-year visa so I might as well use it while I’m still younger J. Anyway, I would appreciate you’re your suggestion on what’s the ideal length of tour for the Silk Road, the best time to do it. Also, do you happen to have the tour that comprises of Shanghai, Mt. Huang, Tunxi, Changsha, Zhangjiajie, Wulong, Chongqing, Nine Village Valley and Chengdu. This tour is being offered by one of the tour companies in China. It’s supposedly a 19-day tour. Could please give me a price and also that of Silk Road? It’s still early but I plan a year ahead all the time for my vacations. By the way, hotel accommodations should be or close to the standard of Holiday City Center Harbin.

Again, thank you very much for everything! I’m looking forward to doing business with you again.


Best regards,


Quinto 

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