Customer: Joey ( Singapore ) Tour Dates: 2019-01-03
Tour Itinerary: 2-day China's Snow Town Tour
My mom and I have arrived back in Singapore. I would like to commend Ms Gloria on the exceptional service she has provided during the trip. My mom had a fall at the snow village and was unable to walk after the fall. She got us to the hospital and helped us through the process which was very unfamiliar to us. She also helped us to change hotels to a wheelchair friendly one. She even went the extra mile to lend us her mom’s wheelchair and walker and sent us to the airport. She was always there comforting us and providing us the assurance.
I would like to thank her for this experience. She is really an outstanding guide.