Veronica 's Feedback

Customer: Veronica ( Australia )      Tour Dates: 2019-01-12

Tour Itinerary: 3-day Harbin Ice Festival Tour

“My friend and I decided to visit Harbin for the Ice and Snow Festival in January 2019. We had read a lot about it and decided to book a three day tour through Ice Festival Harbin which had received very positive Trip Advisor reviews. We certainly weren’t disappointed. The Festival itself was fantastic - not just for the size and scale of the ice and snow art, but also for the quality of design and execution. It was also impressive to see the level of international cooperation with designers from all around the world entering often very quirky and detailed sculptures for the competition.

We were also very lucky with the weather when we were there (only -12 C on the night we went to the Ice Sculpture park!) and it was a delight just to walk around these magnificent sculptures and to see the night light show that brought them alive in different ways.

Our experience of dealing with Ice Festival Harbin for the tour was terrific. Everything was easy right from the beginning. From an administration point of view, Cathy was a delight to deal with. Every email from me was answered promptly and with charm. There were no hitches in any of the plans. Our driver and car were excellent, always on time and very comfortable. The hotel we stayed in (Jingu Hotel) was extremely comfortable and right in the heart of the old city. We really enjoyed just being able to walk around and enjoy Harbin in all its winter glory and with a lovely festival atmosphere. We felt perfectly safe and really liked the chance to just mingle with the locals enjoying the seasonal treats.

Our guide for the festival was Mr John. He was lovely, answered all our questions and made sure we got a good perspective on everything. He was also very thoughtful. We really liked the fact that he gave us a choice about where to eat lunch, one of which was just a local cafe making local soup. It was absolutely delicious and just what we liked. We definitely may take up his advice one day and come back another year in summer for the Harbin Music Festival. Now that we have seen your city in winter, It would be lovely to see it in full bloom at another time.

Although we do not speak Chinese and (apart from Mr John who spoke English very well) almost everyone we dealt with in restaurants, shops etc, spoke little or no English, we had no problems. Generally we found everyone very happy and helpful and with the use of a translation app on our phones, we always managed to find what we were looking for (and usually with a good few laughs along the way).

I thoroughly recommend both coming to the Ice and Snow Festival and using Ice Festival Harbin to organise the visit. They were reliable, professional, helpful and knowledgeable. I wouldn’t hesitate to use them again."

Veronica Webb